Politique de remboursement

In-store Purchase Return Policy

Our policy for in-store purchases lasts 14 days. If 14 days have gone by since your in-store purchase, unfortunately we can't offer you a store credit or exchange. No refunds will be given for in-store purchases under any circumstance. 

Online Purchase Return Policy

Our policy for online purchases lasts 30 days. If 30 days have gone by since your online purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unworn and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
- Gift certificates 

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at eloise@bellaliant.net.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if another size is needed or if the item is defective or damaged. If you need to exchange it for the same item, send us an email at eloise@bellaliant.net and send your item to: 69 York Street, Fredericton NB E3B 3N4, Canada.

Shipping
To return your product, you should mail your product to: 69 York Street, Fredericton NB E3B 3N4, Canada.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping any item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.